Mercure Telford Centre Hotel

Had to pay for parking which was disappointing. Rooms very nice beds very comfortable. And staff friendly.. but leisure area wasn't great. No natural light. Chemicals were over powering. Paint coming off the wall. Picked up a stomach bug too.

Our luggages from flight did not arrive on time, and the hotel helps receive our luggages even after we check out, thank you so much!

Excellent hotel, great location ,staff are very helpful and friendly. Lots of extras included in the price, Swimming Pool , Sauna, Hot tub, gym and many many more. Food very nice. Would definitely highly recommend and would stay again. Also dog friendly.

We stayed for 3 nights in a Privilege King Room. The room was a good size. The bed was very comfy; the duvet was slightly too warm. The TV was an impressive size. Wi-fi could be a lot better. The shower had good water pressure. The room came with empty bottles of conditioner and body lotion. We didn't use the swimming pool facilities, but they looked impressive. The bar was reasonably priced; 2 bottles of Rekorderlig for £8, cheaper than our local. Staff could do with a major attitude change. We mentioned to reception that we were missing items from the bathroom (conditioner and body lotion), and the receptionist told us that they would bring some up. They still didn't bring this, so we mentioned it again later on. We were advised that they had spoken with housekeeping, who had advised that they had refilled the bottles, which they hadn't. We ordered housekeeping for the following day, but they came late and were extremely rude. They didn't do much of what was needed. The floor wasn't hoovered, and the tea, coffee, and sugar were just thrown on the tray next to the kettle. The fire alarm went off early in the morning, and we were not advised of the alarm being tested. We were extremely unhappy about this, as it woke us up.

Room Was not up to standard. Reception team got this swiftly sorted and arranged a free upgrade for the inconvenience. Friendly and helpful staff. Would return again.

Clean room, good service at breakfast, good breakfast choice and is served in a nice decent restaurant. Decent lounge area and good amenities with gym and warm pool.

送孩子去學校，在這裏住了半個月，服務很不錯，有一個會講中文的工作人員

距離火車站超級近。酒店早餐一般般，晚餐份量也比較小，酒吧好評。 房間比較小，暖氣和空調都是壞的，前台態度非常好。

酒店在客户附件